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Customer Support
FAQs - Let's solve your problem

FAQs - Let's solve your problem
- General
-
Cabin Air
- Can I open my windows when using an air purifier?
- Can several Blueair Friend app accounts monitor one unit?
- Can we connect several accounts to the same unit?
- Do I need a Cabin Air Purifier?
- Does the unit work without Bluetooth?
- Does the unit work without Wi-Fi?
- How do I change the fan speed?
- How do I change the filter?
- How do I know that my Cabin Air Purifier is working?
- How do I place the filters in my Cabin Air Purifier?
- How does HEPASilent™ Technology help me on the road?
- How often do you recommend changing my filter?
- How often should I run my air purifier?
- I have lost my user manual, what do I do?
- My Cabin Air Purifier does not switch on
- My Cabin Air Purifier is on full speed all the time
- My Cabin Air Purifier makes an unexpected noise
- My Cabin Air Purifier powered off accidentally
- My device can’t connect to Bluetooth
- My device is ‘offline’ in the app
- The airflow of my Cabin Air Purifier is weak
- The control plug is blinking red, what do I do?
- The filter timer indication stays on
- What do I do with the cabling for my in Cabin Air Purifier?
- What is the best location for the Cabin Air Purifier?
- When will I be able to buy a Cabin Air Purifier?
- Where can I find the Serial Number and/or the Mac Address of my Cabin Air Purifier?
- Will my Cabin Air Purifier continue to run after my car engine is switched off?
-
Classic Air Purifiers
- How do I turn off or dim the light on my device?
- Can I add several units to one Blueair Friend app account?
- Can I clean the filter?
- Can I move my device between different rooms?
- Can several Blueair Friend app accounts monitor one unit at the same time?
- Error message: ‘Invalid token provided’.
- How do I change filter on a Classic 400 air purifier?
- How do I connect the device using manual mode?
- How do I delete a connected device from the app?
- How do I disable the Wi-Fi function?
- How do I reset the filter replacement timer?
- How do I use IFTTT with my device?
- How often should I change my filter?
- I can’t see my device in the Blueair Friend App anymore.
- I moved to another country and I can’t access my air quality data?
- My air purifier doesn't switch on.
- My air purifier is on full speed all the time.
- My Blueair air purifier makes an unexpected noise.
- My device can’t connect to the Wi-Fi.
- My device is ‘offline’ in the app.
- My device releases an unpleasant smell.
- My PM2.5 levels are high, what should I do?
- My PM2.5 readings are almost constantly close to 0, why?
- My tVOC levels are high.
- My tVOCs seem too low, why?
- Sensors in the same room show different air quality levels.
- The firmware of my device is updating. How much time does this take?
- The light on my device is glowing (as if it was breathing slowly).
- What do the sensors measure?
- Why does my device need a learning period?
-
Blueair Friend App
- Can I add several units to one Blueair Friend app account?
- Can several Blueair Friend app accounts monitor one unit at the same time?
- Error message: ‘Invalid token provided’.
- How do I connect the device using manual mode?
- How do I delete a connected device from the app?
- How do I know I have the latest app version?
- How do I use IFTTT with my device?
- I can’t log in to my Blueair Friend account.
- I can’t register an account in the Blueair Friend app.
- I can’t see my device in the Blueair Friend App anymore.
- I moved to another country and I can’t access my air quality data?
- My device can’t connect to the Wi-Fi.
- My device is ‘offline’ in the app.
- My PM2.5 levels are high, what should I do?
- My PM2.5 readings are almost constantly close to 0, why?
- My tVOC levels are high.
- The firmware of my device is updating. How much time does this take?
- What do the sensors measure?
- Why does the outdoor air quality in the app sometimes differ from other data providers?
-
Aware Air Monitor
- How do I turn off or dim the light on my device?
- How does the Blueair Aware work?
- Can I add several units to one Blueair Friend app account?
- Can I move my device between different rooms?
- Can several Blueair Friend app accounts monitor one unit at the same time?
- Error message: ‘Invalid token provided’.
- How do I connect the device using manual mode?
- How do I delete a connected device from the app?
- How do I use IFTTT with my device?
- I can’t see my device in the Blueair Friend App anymore.
- I moved to another country and I can’t access my air quality data?
- My device can’t connect to the Wi-Fi.
- My device is ‘offline’ in the app.
- My PM2.5 levels are high, what should I do?
- My PM2.5 readings are almost constantly close to 0, why?
- My tVOC levels are high.
- Sensors in the same room show different air quality levels.
- The firmware of my device is updating. How much time does this take?
- The light on my device is glowing (as if it was breathing slowly).
- What do the colors on my device mean?
- What do the sensors measure?
- Why does my device need a learning period?
-
Sense Air Purifier
- How do I turn off or dim the light on my device?
- Can I add several units to one Blueair Friend app account?
- Can I clean the filter?
- Can several Blueair Friend app accounts monitor one unit at the same time?
- Error message: ‘Invalid token provided’.
- How do I connect the device using manual mode?
- How do I delete a connected device from the app?
- How do I reset the filter replacement timer?
- How do I use IFTTT with my device?
- How often should I change my filter?
- I can’t see my device in the Blueair Friend App anymore.
- I moved to another country and I can’t access my air quality data?
- My air purifier doesn't switch on.
- My air purifier is on full speed all the time.
- My Blueair air purifier makes an unexpected noise.
- My device can’t connect to the Wi-Fi.
- My device is ‘offline’ in the app.
- My device releases an unpleasant smell.
- My PM2.5 levels are high, what should I do?
- My PM2.5 readings are almost constantly close to 0, why?
- My Sense+ doesn’t react when I swipe my hand over it and I am not able to set the fan speed.
- My tVOC levels are high.
- Sensors in the same room show different air quality levels.
- The firmware of my device is updating. How much time does this take?
- The light on my device is glowing (as if it was breathing slowly).
- What do the sensors measure?
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