My device can’t connect to the Wi-Fi.

Blueair devices are designed to be used in a standard home network. Corporate environments are not guaranteed to be supported as they usually have network restrictions for security reasons.

Connection troubleshooting:

• Make sure your Wi-Fi network is working and has internet connection.
• Make sure that your Wi-Fi connection supports wi-fi connected appliances and devices (see below: ‘What Wi-Fi does your Blueair product support exactly?’)
• Check that the Wi-Fi network name and password are correct.
• Place the device as close as possible to your Wi-Fi access point. After the connection is established, you can place it back to where you want it to be.
• Unplug the cord from the electrical outlet and plug it back in again.
• Restart the connection process by adding the device in the app again.

If you still are unable to connect your device, connect the device manually. Your app guides you through this process. For more information, please see ""How to connect the device using manual mode".

If you need any help, do not hesitate to contact the place where you bought the unit or Blueair directly: www.blueair.com/contact-us

What Wi-Fi does your Blueair product support exactly?

• 2.4 GHz standard Wi-Fi access point (b, g or n).
• All standard signal encryptions: WEP, WPA, WPA2, TKIP, AES.
• Un-encrypted wireless connections (i.e. Open) Please note: Professional versions of the protocols which require a certificate is not supported. This can be the case for company networks.
• Captive portals (when username and/or password are required) are not supported.
• Access points that broadcast multiple SSIDs networks or on multiple channels simultaneously may create problems of data packets being lost. This is especially the case in pairing products to the app.
• Make sure that no firewall blocks outgoing connections (blocking inbound connections is OK) or any restrictions on protocols such as http/https or sockets.