Logo
    Logo
    • Air Purifiers
    • Filters
    • Clean Air
    • Support
    • img
      • img United Arab Emirates
        EnglishModern Standard Arabic
      • img Australia
      • img Bahrain
        EnglishModern Standard Arabic
      • img Belgium
        EnglishFrench
      • img Bulgaria
      • img Canada
        EnglishFrench
      • img Mainland China
      • img Cyprus
      • img Czech Republic
      • img Denmark
      • img Germany
        EnglishGerman
      • img Estonia
      • img Egypt
        EnglishModern Standard Arabic
      • img Spain
      • img France
        EnglishFrench
      • img Greece
      • img China Hong Kong
        EnglishTraditional Chinese
      • img Croatia
      • img India
      • img Indonesia
        EnglishIndonesian
      • img Iran
      • img Ireland
      • img Italy
      • img Japan
      • img Korea
        EnglishKorean
      • img Kuwait
        EnglishModern Standard Arabic
      • img Latvia
      • img Lithuania
      • img Luxembourg
        EnglishGerman
      • img China Macau
        EnglishTraditional Chinese
      • img Hungary
      • img Macedonia
      • img Malaysia
      • img Netherlands
        DutchEnglish
      • img New Zealand
      • img Norway
        EnglishNorwegian
      • img Philippines
      • img Poland
        EnglishPolish
      • img Portugal
      • img Qatar
        EnglishModern Standard Arabic
      • img Romania
      • img Saudi Arabia
        EnglishModern Standard Arabic
      • img Switzerland
        EnglishGerman
      • img Singapore
      • img Slovenia
      • img Slovakia
      • img Finland
      • img Sweden
        EnglishSwedish
      • img Taiwan
        EnglishTraditional Chinese
      • img Thailand
        EnglishThai
      • img United Kingdom
      • img United States
      • img Yemen
        EnglishModern Standard Arabic
      • img Austria
        EnglishGerman

      • img Algeria
      • img Angola
      • img Bangladesh
      • img Ethiopia
      • img Europe
      • img Ivory Coast
      • img Kenya
      • img Malta
      • img Morocco
      • img Nepal
      • img Nigeria
      • img Oman
        EnglishModern Standard Arabic
      • img South Africa
      • img Tanzania
      • img Uganda
    Close
    Search away

    Search form

    FAQ

    Customer Support greater FAQs - Let's solve your problem

    FAQs - Let's solve your problem



    • General
      • How do I extend the warranty for my Blueair air purifier?
      • How do I optimise the use of my air purifier?
      • How do I use Amazon/Alexa with my device?
      • Where can I find the serial number and the MAC address of my device?
      • Where do the air quality thresholds come from?

    • Cabin Air
      • Can I open my windows when using an air purifier?
      • Can we connect several accounts to the same unit?
      • Do I need a Cabin Air Purifier?
      • Does the unit work without Bluetooth?
      • Does the unit work without Wi-Fi? 
      • How do I change the fan speed?
      • How do I change the filter?
      • How do I know that my Cabin Air Purifier is working?
      • How do I place the filters in my Cabin Air Purifier?
      • How does HEPASilent™ Technology help me on the road?
      • How often do you recommend changing my filter?
      • How often should I run my air purifier?
      • I have lost my user manual, what do I do?
      • My Cabin Air Purifier does not switch on
      • My Cabin Air Purifier is on full speed all the time
      • My Cabin Air Purifier makes an unexpected noise
      • My Cabin Air Purifier powered off accidentally
      • My device can’t connect to Bluetooth
      • My device is ‘offline’ in the app
      • The airflow of my Cabin Air Purifier is weak
      • The control plug is blinking red, what do I do?
      • The filter timer indication stays on
      • What do I do with the cabling for my in Cabin Air Purifier?
      • What is the best location for the Cabin Air Purifier?
      • When will I be able to buy a Cabin Air Purifier?
      • Where can I find the Serial Number and/or the Mac Address of my Cabin Air Purifier?
      • Will my Cabin Air Purifier continue to run after my car engine is switched off?

    • Classic Air Purifiers
      • How do I turn off or dim the light on my device?
      • Can I clean the filter?
      • Can I move my device between different rooms?
      • How do I change filter on a Classic 400 air purifier?
      • How do I disable the Wi-Fi function?
      • How do I reset the filter replacement timer?
      • How often should I change my filter?
      • I am unable to connect my Classic to my Blueair Friend app. What should I check?
      • My air purifier doesn't switch on. 
      • My air purifier is on full speed all the time.
      • My Blueair air purifier makes an unexpected noise.
      • My device releases an unpleasant smell.
      • My PM2.5 levels are high, what should I do?
      • My PM2.5 readings are almost constantly close to 0, why?
      • My tVOC levels are high.
      • My tVOCs seem too low, why?
      • Sensors in the same room show different air quality levels.
      • The light on my device is glowing (as if it was breathing slowly).
      • What do the sensors measure?
      • Why does my device need a learning period?

    • Blueair App
      • Can I add more than one Blueair air purifier to the Blueair app?
      • Can I download the Blueair app on any smartphone or tablet?
      • Can several persons use the same Blueair app account?
      • Can the air purifier be connected to any type of WiFi?
      • Do I need both Bluetooth and Wi-Fi connection to use the Blueair app?
      • Does the air purifier measure the indoor air quality when not connected to the WiFi?
      • How can I use the Scheduling and Night mode functionalities in the app?
      • How do I create a Blueair app account?
      • How do I know if I have the latest version of the Blueair app?
      • How do I pair and connect my air purifier to the Blueair app?
      • How to change WiFi network?
      • How to delete a device from the app?
      • How to use the Night mode?
      • My PM2.5 levels are high, what should I do?
      • My PM2.5 readings are almost constantly close to 0, why?
      • My tVOC levels are high.
      • What are the main benefits of the Blueair app?
      • What do PM1, PM2.5, PM10 and tVOC stand for?
      • What do the sensors measure?
      • What does the Night mode do?
      • What is the source of the outdoor air quality measurements in the Blueair App?
      • Where to find the MAC address?
      • WiFi connection issues

    • Aware Air Monitor
      • How do I turn off or dim the light on my device?
      • How does the Blueair Aware work?
      • Can I move my device between different rooms?
      • I am unable to connect my Blueair Aware to Wi-Fi. What should I do?
      • My PM2.5 levels are high, what should I do?
      • My PM2.5 readings are almost constantly close to 0, why?
      • My tVOC levels are high.
      • Sensors in the same room show different air quality levels.
      • The light on my device is glowing (as if it was breathing slowly).
      • What do the colors on my device mean?
      • What do the sensors measure?
      • Why does my device need a learning period?

    • Blueair Sense+ Air purifier
      • The Wi-Fi symbol on my Sense+'s top display is blinking or pulsing and a circle is visible below.

    • Sense Air Purifier
      • How do I turn off or dim the light on my device?
      • Can I clean the filter?
      • How do I reset the filter replacement timer?
      • How often should I change my filter?
      • My air purifier doesn't switch on. 
      • My air purifier is on full speed all the time.
      • My Blueair air purifier makes an unexpected noise.
      • My device releases an unpleasant smell.
      • My PM2.5 levels are high, what should I do?
      • My PM2.5 readings are almost constantly close to 0, why?
      • My Sense+ doesn’t react when I swipe my hand over it and I am not able to set the fan speed.
      • My tVOC levels are high.
      • Sensors in the same room show different air quality levels.
      • The light on my device is glowing (as if it was breathing slowly).
      • What do the sensors measure?

    • Blue by Blueair
      • How do I turn off or dim the light on my device?
      • Can I clean the filter?
      • How do I reset the filter replacement timer?
      • How often should I change my filter?
      • My air purifier doesn't switch on. 
      • My Blueair air purifier makes an unexpected noise.
      • My device releases an unpleasant smell.

    • Pro Air Purifiers
      • Can I clean the filter?
      • How do I reset the filter replacement timer?
      • How often should I change my filter?
      • My air purifier doesn't switch on. 
      • My air purifier is on full speed all the time.
      • My Blueair air purifier makes an unexpected noise.
      • My device releases an unpleasant smell.

    • Filter Club
      • Can I clean the filter?
      • How do I reset the filter replacement timer?
      • How often should I change my filter?
      • My Blueair air purifier makes an unexpected noise.
      • My device releases an unpleasant smell.

    Customer Support


    Support Areas

    • Instruction Manuals
    • Register for Extended Warranty
    • Video Tutorials
    • Return Policy
    • Quick Guides
    • Declaration of conformity

    Need more help? Get in touch

    Blueair

    ×
    • Register unit
    • About Blueair
    • Awards
    • Why Blueair?
    • Careers
    • Store locator
    • Clean air for children

    Support

    ×
    • FAQ
    • Instruction manuals
    • Quick guides
    • Video tutorials
    • Register for extended warranty

    Products

    ×
    • Air purifiers
    • Filters
    • Accessories

    Follow us

    ×

    Follow us

    Blueair Life magazine

    Read latest issue »

    Dealers and distributors

    ×
    • Dealer/Distributor login
    • Become a dealer/distributor

    Contact us

    ×

    Contact us

    Nia Air Conditioning Co.
    Nia Building, No. 262, After South Naft, St Mirdamad Blvd

    Tehran

    Telephone

    +98 (21) 2222 7000
    Call +98 (21) 2222 7000

    Contact us

    Nia Air Conditioning Co.
    Nia Building, No. 262, After South Naft, St Mirdamad Blvd

    Tehran

    Telephone

    +98 (21) 2222 7000
    Call +98 (21) 2222 7000

    News

    ×
    • Blog
    • Press releases
    • Social media
    • Blueair Life
    • Point of view
    • Copyright 2021 Blueair. All rights reserved
    • Sitemap
    • Privacy policy