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FAQ

Customer Support greater FAQs - Let's solve your problem

FAQs - Let's solve your problem



  • Blueair Air Purifiers
    • Can Blueair’s purifiers remove smoke and harmful gases?
    • Can Blueair’s purifiers trap airborne bacteria?
    • How can I check that my air purifier works?
    • How do I choose air purifier?
    • How do I maximize the performance of my Blueair air purifier?
    • Ozone questions and answers
    • What air purifiers can I control with the Blueair Friend mobile app?

  • Filters
    • How do I know when I need to change the filter in my manual unit?
    • How do I reset the filter replacement indicator for my manual unit?
    • How do I reset the filter timer on my Electronic unit?
    • How does the HEPASilent technology work?
    • How often should I change my filter?
    • What is a SmokeStop filter?
    • Why should I only use authorized Blueair filters?

  • Classic Air Purifiers
    • How can I get information about my air quality from my Classic air purifier?
    • How do I activate automode based on my Aware (For Classics 205, 405, 505 or 605)
    • How do I connect my Classic to the Blueair Friend app using manual mode?
    • How do I reduce high PM2.5 levels?
    • I am unable to connect my Classic to my Blueair Friend app. What should I check?
    • I have a Classic with integrated sensors. How do I set my Classic to run on automode via the Blueair Friend app?
    • My Classic has lost connection. What should I check?
    • What do the integrated sensors in the New Classic range measure?
    • What Wi-Fi network does my Classic support?
    • Why are my pollution levels high?
    • Why does my device need a 'learning period'?
    • Why has the fan speed on my Classic changed by itself?

  • Blueair Friend App
    • I have a Blueair Aware and a Sense+. How do I set the auto mode so the air purifier is activated when necessary, based on the air quality readings from my Aware?
    • What features are available in the Blueair Friend mobile app?
    • Does the Blueair Friend mobile app support Apple Watch?
    • How do I remove a device from my Blueair Friend mobile app?
    • How do I set the auto mode in the app?
    • How many air purifiers and Blueair Aware can I connect to my Blueair Friend app?
    • I can’t see my device in my Blueair Friend app anymore. What should I check?
    • I want to control my Wi-Fi enabled air purifier from my Blueair Friend app. How do I proceed?
    • I want to turn off the light of my Aware at night. How do I do this?
    • My app shows outdoor values set to zero.
    • The Wi-Fi symbol in the app shows my device has lost connection. What should I check?
    • What is AQI?
    • What requirements does my Wi-Fi need to use the Blueair app and control my devices?
    • Why does my device need a 'learning period'?
    • Why is my city not listed in the Blueair Friend app?
    • Why is there no data showing on my historical chart?

  • Aware Air Monitor
    • Can I move my Blueair Aware between different rooms?
    • How do I connect my Blueair Aware to my Blueair Friend app using manual configuration?
    • How do I get started using my Blueair Aware?
    • How do I reduce abnormal air quality levels?
    • How does the Blueair Aware monitor work?
    • I am unable to connect my Blueair Aware to Wi-Fi. What should I do?
    • My Aware looks like it is turned off. What should I check?
    • My Aware’s LED switches on by itself. What should I check?
    • My Blueair Aware’s LED is pulsing slowly. What should I check?
    • What do the color levels on the LED bar on my Blueair Aware show?
    • What does the Blueair Aware air quality monitor measure?
    • Why do I need an air quality monitor?

  • Blueair Sense+ Air purifier
    • How do I Connect my Sense+ to my Blueair Friend app using manual configuration?
    • I am unable to connect my Sense+ to my Blueair Friend app. What should I check?
    • My Sense+ doesn’t react when I swipe my hand over it and I am not able to set the fan speed. What should I do?
    • The Wi-Fi symbol on my Sense+'s top display is blinking or pulsing and a circle is visible below.
    • Why do you call The Sense+ the ”intelligent air purifier”?
    • Why has the fan speed on my Sense+ changed by itself?

  • Sense Air Purifier
    • How do I change the filters in my Sense air purifier?
    • How do I reset the filter timer on my Sense?

  • Pro Air Purifiers
    • If I would put a Pro in my home or office, what would the benefits be?
    • The Pro has an “Air Intelligence Module” as an option. What does it do?

  • Air View
    • Can I get in touch to ask further questions?
    • How close is the nearest measuring station?
    • How often do you update the data?
    • What is AQI – Air Quality Index?
    • Where do you get your air quality data from?
    • Why doesn’t it work in certain parts of the world, such as China and parts of India?
    • Why have you created this service?

  • IFTTT
    • How do I start using IFTTT features with my Aware?
    • How do I start using IFTTT features with my Classic 205, 405, 505 or 605?
    • How do I start using IFTTT features with my Classic 280i, 480i or 680i?
    • How do I start using IFTTT features with my Sense+?
    • What is IFTTT?
    • Where is IFTTT available?

  • Amazon Echo/Alexa
    • How do I set up my Aware to work with Amazon Echo/Alexa?
    • How do I set up my Classic 205, 405, 505 or 605 to work with Amazon Echo/Alexa?
    • How do I set up my Classic 280i, 480i, 580i or 680i to work with Amazon Echo/Alexa?
    • How do I set up my Sense+ to work with Amazon Echo/Alexa?
    • What Alexa skills are supported by Aware?
    • What Alexa skills are supported by Classic 205, 405, 505 or 605?
    • What Alexa skills are supported by Classic 280i, 480i or 680i?
    • What Alexa skills are supported by Sense+?
    • What is Alexa and Amazon Echo?
    • Where is Amazon Echo and Alexa available?

  • Indoor Air Pollution
    • What is CADR? (Clean Air Delivery Rate)
    • Why do I need an air purifier?

  • Outdoor Air Pollution
    • How big is the problem with air pollution?
    • How can outdoor pollution affect the air quality indoors?

  • Warranty
    • How do I extend the warranty of my Blueair air purifier?

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Visiting address: Karlavägen 108, 115 26
Postal address: Postbox 24275, 104 51

Stockholm

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+46 8 679 45 00
Call +46 8 679 45 00

Contact us

Blueair AB
Visiting address: Karlavägen 108, 115 26
Postal address: Postbox 24275, 104 51

Stockholm

Telephone

+46 8 679 45 00
Call +46 8 679 45 00

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