Customer Support 
FAQs - Let's solve your problem
FAQs - Let's solve your problem
FAQs - Let's solve your problem
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Blueair Air Purifiers
- Can Blueair’s purifiers remove smoke and harmful gases?
- Can Blueair’s purifiers trap airborne bacteria?
- How can I check that my air purifier works?
- How do I choose air purifier?
- How do I maximize the performance of my Blueair air purifier?
- Ozone questions and answers
- What air purifiers can I control with the Blueair Friend mobile app?
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Filters
- How do I know when I need to change the filter in my manual unit?
- How do I reset the filter replacement indicator for my manual unit?
- How do I reset the filter timer on my Electronic unit?
- How does the HEPASilent technology work?
- How often should I change my filter?
- What is a SmokeStop filter?
- Why should I only use authorized Blueair filters?
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Classic Air Purifiers
- How can I get information about my air quality from my Classic air purifier?
- How do I activate automode based on my Aware (For Classics 205, 405, 505 or 605)
- How do I connect my Classic to the Blueair Friend app using manual mode?
- How do I reduce high PM2.5 levels?
- I am unable to connect my Classic to my Blueair Friend app. What should I check?
- I have a Classic with integrated sensors. How do I set my Classic to run on automode via the Blueair Friend app?
- My Classic has lost connection. What should I check?
- What do the integrated sensors in the New Classic range measure?
- What Wi-Fi network does my Classic support?
- Why are my pollution levels high?
- Why does my device need a 'learning period'?
- Why has the fan speed on my Classic changed by itself?
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Blueair Friend App
- I have a Blueair Aware and a Sense+. How do I set the auto mode so the air purifier is activated when necessary, based on the air quality readings from my Aware?
- What features are available in the Blueair Friend mobile app?
- Does the Blueair Friend mobile app support Apple Watch?
- How do I remove a device from my Blueair Friend mobile app?
- How do I set the auto mode in the app?
- How many air purifiers and Blueair Aware can I connect to my Blueair Friend app?
- I can’t see my device in my Blueair Friend app anymore. What should I check?
- I want to control my Wi-Fi enabled air purifier from my Blueair Friend app. How do I proceed?
- I want to turn off the light of my Aware at night. How do I do this?
- My app shows outdoor values set to zero.
- The Wi-Fi symbol in the app shows my device has lost connection. What should I check?
- What is AQI?
- What requirements does my Wi-Fi need to use the Blueair app and control my devices?
- Why does my device need a 'learning period'?
- Why is my city not listed in the Blueair Friend app?
- Why is there no data showing on my historical chart?
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Aware Air Monitor
- Can I move my Blueair Aware between different rooms?
- How do I connect my Blueair Aware to my Blueair Friend app using manual configuration?
- How do I get started using my Blueair Aware?
- How do I reduce abnormal air quality levels?
- How does the Blueair Aware monitor work?
- I am unable to connect my Blueair Aware to Wi-Fi. What should I do?
- My Aware looks like it is turned off. What should I check?
- My Aware’s LED switches on by itself. What should I check?
- My Blueair Aware’s LED is pulsing slowly. What should I check?
- What do the color levels on the LED bar on my Blueair Aware show?
- What does the Blueair Aware air quality monitor measure?
- Why do I need an air quality monitor?
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Blueair Sense+ Air purifier
- How do I Connect my Sense+ to my Blueair Friend app using manual configuration?
- I am unable to connect my Sense+ to my Blueair Friend app. What should I check?
- My Sense+ doesn’t react when I swipe my hand over it and I am not able to set the fan speed. What should I do?
- The Wi-Fi symbol on my Sense+'s top display is blinking or pulsing and a circle is visible below.
- Why do you call The Sense+ the ”intelligent air purifier”?
- Why has the fan speed on my Sense+ changed by itself?
- Sense Air Purifier
- Pro Air Purifiers
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Air View
- Can I get in touch to ask further questions?
- How close is the nearest measuring station?
- How often do you update the data?
- What is AQI – Air Quality Index?
- Where do you get your air quality data from?
- Why doesn’t it work in certain parts of the world, such as China and parts of India?
- Why have you created this service?
- IFTTT
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Amazon Echo/Alexa
- How do I set up my Aware to work with Amazon Echo/Alexa?
- How do I set up my Classic 205, 405, 505 or 605 to work with Amazon Echo/Alexa?
- How do I set up my Classic 280i, 480i, 580i or 680i to work with Amazon Echo/Alexa?
- How do I set up my Sense+ to work with Amazon Echo/Alexa?
- What Alexa skills are supported by Aware?
- What Alexa skills are supported by Classic 205, 405, 505 or 605?
- What Alexa skills are supported by Classic 280i, 480i or 680i?
- What Alexa skills are supported by Sense+?
- What is Alexa and Amazon Echo?
- Where is Amazon Echo and Alexa available?
- Indoor Air Pollution
- Outdoor Air Pollution
- Warranty
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